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Frequently Asked Questions

If you cannot find the answer to your question, please contact us and we'll get back to you as soon as we can.


What membership types do you offer?

We offer a range of affordable and flexible memberships. Visit our Memberships page for up-to-date information or visit us in-club.

Does Goodlife offer student discounts?

Goodlife offers a 20% discount for students on full priced month to month, 12 and 18 month memberships. To access the discount on a student gym membership bring your student ID for verification when signing up in club. Find out more here.

To be eligible for a student discount membership, you must be:  

  • At least 14 years of age.  

  • A current student at an Australian institution with a valid student ID. 

  • Have not been a member of Goodlife for 90 days prior to the commencement date of the Offer Period. 

T&Cs Apply.

Admin Fee

Our startup fee is $99 for all clubs. This covers the cost of setting up the membership and direct debit with our third-party billing provider.

Can I try Goodlife for free?

Yes, we offer a free introductory pass which includes access to all gym equipment and classes during staff hours, limited to one Free Pass per person and valid for first time Goodlife users only.  Terms and conditions apply.

Do I have to be a member to train at Goodlife?

No, if you're not ready to commit to a longer term membership you can purchase a casual membership instead anywhere from 1 day up to 8 weeks.

Casual memberships are available to use during staffed hours only and include group fitness, weights and cardio. You can also select the Arena/Reform casual membership, which includes the use of Arena & Reform Pilates.

Your club will have you complete a health waiver and pre-screening questionnaire and provide a key tag so you can start training.


Red Label

  • 1 Day = $20

  • 5 Day = $50

  • 21 Day = $100


  • 1 Day = $25

  • 7 Day = $100

  • 8 Weeks = $299

I've been debited $7.99, what is this for?

For all new agreements from 3 July 2023, this is an Account Service Fee. This fee is payable each quarter and includes: 

  • Account billing services   

  • Access management   

  • Membership Transfer  

  • Membership Portal services  

I've been debited $9.99, what is this for?

If you joined prior to 3 July, 2023, this is a quarterly coaching fee applied to all Blue memberships. This fee is payable 4x annually to cover a 30-45 minute appointment with a Goodlife Personal Trainer. 

Quarterly Coaching is a training review of what training has been effective and what hasn’t; followed by some on-the-gym-floor movement coaching to ensure the member exercises in the safest (injury avoiding) and effective (result proven) ways relative to their goals. 

Every appointment must be booked within 14-days of the quarterly anniversary, please contact your club to book your quarterly coaching in. 

Can I put my membership on hold?

You may suspend your membership for a minimum of 2 weeks at a time and cannot exceed 4 weeks per year. A $5 suspension fee applies per week your membership is on hold. You can complete your suspension via the member portal or in your local gym.

How do I cancel my membership?

Please contact your home club. Phone 1300 393 733 and when prompted enter your home club postcode to speak to someone, or email us.

Depending on your membership type you may transfer your membership to a family member or friend as long as they are not an active member. Platinum and Platinum Plus members can transfer their membership for free.

You can also put your membership on hold, some memberships include complimentary suspensions. Terms and conditions apply.

My bank details have changed, how do I update them?

Please contact Debit Success if your bank details have changed on 1800 812 461 submit a Payments and Billing Enquiry here.

How old do I have to be to join Goodlife?

Minors (anyone under the age of 18) must have signed consent from their parent/legal guardian and memberships must be purchased in club.

There are different club access requirements depending on the minor's age, 14yrs must access during staff hours only and must be accompanied by a parent, legal guardian or exercise professional; for full details please refer to our Age Policy in our terms and conditions which you can access in our footer below.

Can I change my home club?

We are here to help you with your membership. Please speak to our friendly staff either in person or over the phone to work through the best option for you. Call 1300 393 733 and enter your home club postcode to speak with your club.

Can I transfer my membership to a friend?

Yes. Depending on your membership type you may transfer your membership to a family member or friend as long as they are not an active member. Platinum and Platinum Plus members can transfer their membership for free.


What do I need to bring when I visit the club?

When entering the club, please have your membership tag / 24.7 swipe card ready so reception can check you in, this assists us with contact tracing.

What to bring:

  • You must bring a towel to train - we have a no towel no train policy

  • Bring your water bottle

  • Please bring a mat for floor training, particularly pilates and yoga

  • You will need to bring your own gloves and wraps for Arena classes

How do I book a class?

Group Fitness Classes no longer require booking (except Arena & Reform Pilates) and we will be returning to a first come, first serve basis, to ensure your spot in your favourite class. 

Please make sure you arrive as early as possible, so you can get a spot, especially for the busy classes. At the end of each class, you will need to leave the room as advised by the Group Fitness Instructor and can come back in once all attendees have been counted. To attend more than one class on that day, you just need to follow the same guide as above. 


How do I find a personal trainer?

Personal training sessions have resumed in-club. If you do not have a trainer we can help you connect with one. Find a personal trainer. If your club has closed, and you've booked personal training sessions; please contact your personal trainer directly to re-arrange.