Contact Us

If you would like more information about membership options, visit our membership page for details. Once you are ready, you can join us online. Alternatively, you can join us by contacting your local club.

Time Freeze is available up to a maximum of 4 weeks each calendar year at a cost of $5 per week. If you are within minimum term, Time Freeze is not classified as a payment toward your minimum agreement period. You can freeze your membership on our Member App (download on the App Store or Play Store). If you are unsure of your username and password, tap “Forgot password” and follow the prompts.

For all new agreements from 1 July 2024, this is an Account Service Fee. This fee is payable each quarter (13 weeks) and includes: account billing services; access management; membership transfer; and the Goodlife App.

To cancel your membership, please contact your club on 1300 393 733. Our friendly team will talk through your membership details and discuss all suitable options.

If you’re having issues, we want to help. Please complete the form below with as many details as possible — e.g. is it a problem booking your classes, accessing the club, or are your personal details incorrect? When it happens, please take a screenshot. That way, when a friendly team member contacts you, we can easily identify the issue and help resolve it.

Please contact Debit Success if your bank details have changed on 1800 812 461, or submit a Payments and Billing Enquiry here.

To update your membership and inclusions, please contact your club on 1300 393 733 or submit an enquiry here.